About us
A small firm that treats your file like it matters. Because it does.
We are not a call center and we are not a faceless platform. We are a team of people who have spent years untangling federal student loans, and who now do the same work on the credit reports those loans land on.
Why we do this
Federal student loans are one of the most confusing financial products most people will ever deal with. The rules are dense, they change constantly, and the servicers who are supposed to help are often the source of the problem. Meanwhile, the industry that grew up around helping borrowers is full of bad actors who charge for access to programs that are free.
We started in 2016 with a simple idea: be the firm we would want our own family to call. That means telling people the truth, even when the truth is that they can handle something themselves. It means never asking for a password we have no business having. And it means staying with people through the recertifications and servicer errors that come long after the first form is filed.
Since then, our team has guided more than 15,000 borrowers through repayment plans, forgiveness applications, default resolutions, and the occasional impossible-seeming situation. We are proud of that, and we work hard to keep earning it.
Why we added credit repair
Because our own clients kept asking, and because the two problems turned out to be the same problem. Federal student loans are frequently the largest item on a household’s credit report and among the most commonly misreported, particularly after the payment pause ended and a wave of new loan data hit the bureaus at once. We were resolving defaults and then watching the reporting fail to catch up.
Credit repair has the same structural problem our first industry has: it is legal, genuinely useful, and full of companies doing illegal things. Charging before performing the work. Promising to remove accurate information. Selling fake credit identities. Every one of those is prohibited, and every one of those is common.
So we built the second practice the same way we built the first. Nothing due before the work is performed. No promises about outcomes we do not control. And a straight answer when the right advice is to handle it yourself, for free, without us.
What comes next
Student loans and credit are where most households feel the pressure first, so that is where we started. We are building toward a wider set of financial services under the same standard: transparent fees, honest answers, and nothing we would not recommend to our own family.
By the numbers
15,000+
Borrowers guided since 2016
17
Loan programs and credit issues
$0
Cost for your first review, either side
100%
Fees quoted in writing before you pay
About the name
Lumea comes from lumen, light. Most people arrive here because something financial has gone opaque: a payment they cannot explain, a report they have never read, a servicer that will not give a straight answer. Our whole job is to turn the lights on and then tell you what is actually there.
The mark is an arc rising to a point of light. It is the same shape as the score gauge on our credit pages, which is not a coincidence.
Where we are
7754 Okeechobee Blvd #336, West Palm Beach, FL 33411
Monday to Friday, 9:00am to 6:00pm ET
What we stand for
Our standards, in writing
These are not marketing lines. They are the rules we hold ourselves to on every case.
We tell you the truth, even when it costs us a sale
Federal programs are free to apply for yourself at StudentAid.gov. If your best option is to do it on your own, or if a program is no longer available to you, we will say so.
We never ask for your FSA ID password
A legitimate firm never needs your StudentAid.gov login. Anyone who asks for it is a red flag. You stay in control of your own account.
Transparent fees, in writing, before you pay
You get a clear, written quote after your free evaluation. Our fees are tied to the work we do, and you know the full cost before you commit to anything.
A real team you can call
You work with real people at a real firm in West Palm Beach, Florida, not an anonymous call center. The same team that starts your case sees it through.
Talk to a real person.
No scripts, no pressure. Just a straight conversation about where you stand and what your options are.
